The Return Policy applies only for online purchases. Any items that you wish to exchange or return must be returned to our Website Return Department within 10 days of the date the package was received, based on USPS tracking. We will exchange, replace or refund your website purchase as long as it is returned in salable condition with all tags still attached. Refunds will be issued based on original payment method excluding shipping charges.
Please note that if the value of your return reduces the original order to under $150, we will reduce the amount of the return by $9.95 to accommodate for the original shipping charges.
All correspondence regarding your order is emailed to you when the return is processed.
Customer is responsible for return postage. We strongly urge the customer to ship with a tracking number and insure for the full retail value. Canyon Beachwear is not responsible for items lost during return shipping.
Please Note: Any merchandise returned to Canyon Beachwear after the allowed time stated in our policy, will be not be accepted.
All returned merchandise will be subject to a 15% cleaning restocking fee. Thank you for your understanding.
If you need any help regarding returns, please contact us at
firstname.lastname@example.org or 1-800-863-6681.
RETURN & EXCHANGE INSTRUCTIONS
- Click here to print and complete Exchange & Return Form. Retain your original email order invoice for your records.
- Pack and seal your merchandise securely and include the completed Exchange & Return Form. Please note that all shipping charges and insurance required for a return are the customer's responsibility and will not be refunded. Canyon Beachwear is not responsible for lost packages; it is recommended you track insure your package or use Delivery Confirmation if shipping with USPS.
- Mail package to:
Canyon Beachwear Website Returns Department
115 Entrada Drive
Santa Monica, CA 90402
When returning by mail, allow 2 to 3 weeks from the shipping date for your return to be processed and 1 to 2 billing cycles for the credit to appear on your statement.
*If we shipped an item(s) that was different from the Original Invoice or was damaged when you received it and you would like a refund or to exchange the item(s), please contact customer service (see Contact Us Page) and we will gladly refund your shipping costs for that item(s) and issue a mailing label to send back merchandise. In addition, if you would like to return the merchandise, we will give you a full refund by the method of payment used for the purchase.